A modern B2B portal that replaces email-based client communication with a self-service platform featuring real-time dashboards, document management, and integrated billing.
The Challenge
Clients had no visibility into their service status, leading to high-volume support calls and low satisfaction scores. Manual reporting consumed significant account manager time.
Our Solution
Built a white-label portal with role-based access, real-time SLA dashboards, ticket management integration, and automated monthly reporting with PDF export.
Results Achieved
Reduced inbound support calls by 60%, improved client satisfaction NPS from 32 to 71, and freed 15+ hours per week for account managers.
Project Details
Client
IT Services Firm
Category
Web Platform
Completed
September 2023
Technologies
Laravel, Vue.js, MySQL, Chart.js, PDF generation, REST API
